Refund policy

REFUND & RETURN POLICY

1. Overview

This policy explains your rights and obligations regarding refunds, returns, and exchanges for Body Olive products and services.

2. ProductsReturns

  • Returns are accepted only for:

    • Faulty or defective products

    • Incorrect items received

Conditions

  • Product must be unused and in its original packaging

  • Returned within 14 days of receipt

  • Proof of purchase is required

Non-Eligible Returns

  • Change-of-mind returns are not accepted

  • Return shipping costs are non-refundable, unless the error is ours

Refunds

  • Refunds are issued using the original payment method

  • Refund processing time may vary depending on your bank or payment provider

3. Services

  • Service fees are non-refundable once the appointment has been completed

  • Cancellations and reschedules are handled according to our 48-hour cancellation policy (see Terms & Conditions)

  • Deposits are forfeited if cancellations are made with less than 48 hours’ notice or for no-shows

4. Australian Consumer Law

  • Our products and services comply with Australian Consumer Law

  • You may be entitled to remedies, including refunds or replacements, in the event of a major failure of goods or services

5. Contact

For questions about refunds, returns, or exchanges, please contact: hello@bodyolive.com.au