Privacy policy

PRIVACY POLICY

1. Overview

Body Olive (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you:

  • Visit our website

  • Book our services

  • Purchase our products

  • Interact with us online or in-person

By using our Services, you consent to the practices described in this policy.

2. Information We Collect

We may collect personal information you provide directly, including:

  • Name, email, phone number

  • Billing and shipping addresses

  • Payment information

  • Appointment details

  • Product preferences and order history

  • Any other information voluntarily provided

We may also collect information automatically, including:

  • Device information (browser type, operating system)

  • IP address

  • Website usage and analytics

  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Process bookings and product orders

  • Communicate appointment confirmations and updates

  • Provide personalised services and product recommendations

  • Improve our Services and website experience

  • Send marketing communications if you’ve opted in

  • Comply with legal and regulatory requirements

You can unsubscribe from marketing emails at any time using the link in the email.

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share information with:

  • Trusted service providers (e.g., payment processors, couriers, IT providers)

  • Marketing partners, only to deliver services you requested

  • Legal authorities, if required by law

All third-party providers must keep your information confidential.

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enhance your browsing experience

  • Analyse website traffic

  • Personalise content and offers

You can adjust your browser settings to refuse cookies, but some features of our site may not function properly.

6. Data Security

We implement industry-standard security measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

8. Your Rights

You have the right to:

  • Access your personal information

  • Correct inaccuracies

  • Delete your information (where legally permitted)

  • Restrict processing or object to marketing communications

Requests can be made via hello@bodyolive.com.au.

9. Third-Party Services

Our website is hosted on Shopify, which may collect, store, and process information about your use of our website. Shopify’s Privacy Policy applies to that data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our Services indicates acceptance of those changes.

11. Contact

For questions about this Privacy Policy or your personal information, please contact: hello@bodyolive.com.au