Terms and Conditions
Body Olive
Terms and Conditions
These Terms and Conditions govern your use of Body Olive’s services, the purchase of our products, and access to our website. By using our services or purchasing products, you agree to comply fully with these terms. Please read them carefully.
Acceptance of Terms
By using our services or purchasing products, you acknowledge and agree to be legally bound by these Terms and Conditions. If you do not agree with any part, please do not use our services or purchase products.
Eligibility
You confirm that you are at least 18 years of age, or if under 18, have the consent of a legal guardian, and have the legal capacity to enter into this agreement.
Services and Products
Body Olive offers professional custom spray tanning services tailored to your skin type and desired outcome. We also provide premium self-tanning products for safe, effective use at home, with instructions supplied for optimal application.
Website Use and Intellectual Property
All content on the Body Olive website, including text, graphics, logos, images, and designs is the property of Body Olive and protected by intellectual property laws. Unauthorised reproduction or distribution is prohibited without prior written consent.
Appointment Booking
All spray tanning appointments must be booked in advance to guarantee availability. Confirmations are sent via email and SMS. Please adhere to our cancellation and rescheduling policies.
Payment
A 50% deposit is required at booking to secure your spray tanning appointment. The remaining balance is payable on the day of your appointment. If you cancel with less than 24 hours’ notice, your deposit will be forfeited. Failure to show without prior cancellation will require full payment before future bookings can be made. Online purchases of self-tanning products require full payment at checkout via secure payment gateways.
Cancellation and No-Show Policy
Cancellations or reschedules must be made at least 24 hours before the scheduled appointment. If you cancel with less than 24 hours’ notice, your deposit will be forfeited. Failure to show without prior cancellation will require full payment before future bookings can be made.
Health and Safety
Clients must disclose any relevant medical conditions, allergies, or skin sensitivities before service or product use. Body Olive reserves the right to refuse service if there are concerns regarding health and safety.
Results and Variability
Spray tanning results may vary depending on individual skin type, preparation, home care, medication, hormones, stress, and sleep. Self-tanning products require correct application for best results. Following our preparation and aftercare guidance is essential.
Aftercare Instructions
Aftercare instructions are provided on our website for all spray tanning services and self-tanning products. It is important to follow these instructions carefully to maintain and prolong your tan.
Shipping Policy
We aim to dispatch all online product orders within three business days. Shipping times vary by destination and courier service. Customers must provide accurate shipping information. Body Olive is not responsible for lost or delayed packages due to incorrect details or third-party carrier issues.
Returns and Refunds
In accordance with Australian Consumer Law, returns or refunds are accepted only for defective or incorrect products returned within 14 days of receipt. Products must be unused, in original packaging, and accompanied by proof of purchase. Returns due to change of mind are not accepted. Return shipping costs are non-refundable unless the error is on Body Olive’s part.
Liability
Body Olive is not liable for any adverse effects or damages arising from the use of our services or products. By using our services and products, you acknowledge and accept the inherent risks. Our offerings are not a substitute for professional medical advice.
Packages and Promotions
Special packages, loyalty programs, and promotions may have specific terms communicated at purchase. Offers cannot be combined unless explicitly stated. Loyalty points and gift vouchers may be subject to separate conditions.
Consumer Guarantees
All services and products comply with consumer guarantees under Australian Consumer Law. Customers have the right to seek remedies for major failures of goods or services.
Photography and Media Use
Body Olive may take photographs or videos with your permission during appointments for promotional purposes. You may opt out any time.
Changes to Terms and Conditions
Body Olive reserves the right to update these Terms and Conditions at any time. Changes become effective immediately upon posting on our website. It is your responsibility to review these terms regularly.
Privacy Policy
Body Olive is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, book our services, or purchase products. By using our services or website, you agree to this policy.
Information We Collect
We collect personal information you provide voluntarily when booking appointments, making purchases, subscribing to newsletters, or contacting us. This may include your name, email, phone number, payment details, shipping address, and other relevant information.
How We Use Your Information
We use your information to process bookings and orders, communicate updates, provide personalised services and product recommendations, comply with legal requirements, improve our services and website, and send marketing communications if you have opted in. You can unsubscribe from marketing emails anytime.
How We Share Your Information
We do not sell, trade, or rent your personal information. We may share data with trusted service providers (payment processors, couriers, marketing partners) solely to fulfil orders or services. These providers must keep your information confidential.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience, analyse traffic, and personalise content. You can adjust browser settings to refuse cookies, but some website features may not work correctly.
Data Security
We implement industry-standard security measures to protect your personal information. However, no transmission or storage method is completely secure.
Data Retention
We retain personal data only as long as necessary to fulfil purposes, comply with laws, resolve disputes, and enforce agreements.
Your Rights
You have rights to access, correct, or delete your personal data, restrict processing, object to marketing, and withdraw consent at any time, subject to legal obligations.
Updates to This Policy
We may update this Privacy Policy periodically. Continued use of our services or website means acceptance of any changes.
Contact Us
For questions or concerns about this Privacy Policy or your personal data, please contact:
Email: hello@bodyolive.com.au
These Terms and Conditions govern your use of Body Olive’s services, the purchase of our products, and access to our website. By using our services or purchasing products, you agree to comply fully with these terms. Please read them carefully.
Acceptance of Terms
By using our services or purchasing products, you acknowledge and agree to be legally bound by these Terms and Conditions. If you do not agree with any part, please do not use our services or purchase products.
Eligibility
You confirm that you are at least 18 years of age, or if under 18, have the consent of a legal guardian, and have the legal capacity to enter into this agreement.
Services and Products
Body Olive offers professional custom spray tanning services tailored to your skin type and desired outcome. We also provide premium self-tanning products for safe, effective use at home, with instructions supplied for optimal application.
Website Use and Intellectual Property
All content on the Body Olive website, including text, graphics, logos, images, and designs is the property of Body Olive and protected by intellectual property laws. Unauthorised reproduction or distribution is prohibited without prior written consent.
Appointment Booking
All spray tanning appointments must be booked in advance to guarantee availability. Confirmations are sent via email and SMS. Please adhere to our cancellation and rescheduling policies.
Payment
A 50% deposit is required at booking to secure your spray tanning appointment. The remaining balance is payable on the day of your appointment. If you cancel with less than 24 hours’ notice, your deposit will be forfeited. Failure to show without prior cancellation will require full payment before future bookings can be made. Online purchases of self-tanning products require full payment at checkout via secure payment gateways.
Cancellation and No-Show Policy
Cancellations or reschedules must be made at least 24 hours before the scheduled appointment. If you cancel with less than 24 hours’ notice, your deposit will be forfeited. Failure to show without prior cancellation will require full payment before future bookings can be made.
Health and Safety
Clients must disclose any relevant medical conditions, allergies, or skin sensitivities before service or product use. Body Olive reserves the right to refuse service if there are concerns regarding health and safety.
Results and Variability
Spray tanning results may vary depending on individual skin type, preparation, home care, medication, hormones, stress, and sleep. Self-tanning products require correct application for best results. Following our preparation and aftercare guidance is essential.
Aftercare Instructions
Aftercare instructions are provided on our website for all spray tanning services and self-tanning products. It is important to follow these instructions carefully to maintain and prolong your tan.
Shipping Policy
We aim to dispatch all online product orders within three business days. Shipping times vary by destination and courier service. Customers must provide accurate shipping information. Body Olive is not responsible for lost or delayed packages due to incorrect details or third-party carrier issues.
Returns and Refunds
In accordance with Australian Consumer Law, returns or refunds are accepted only for defective or incorrect products returned within 14 days of receipt. Products must be unused, in original packaging, and accompanied by proof of purchase. Returns due to change of mind are not accepted. Return shipping costs are non-refundable unless the error is on Body Olive’s part.
Liability
Body Olive is not liable for any adverse effects or damages arising from the use of our services or products. By using our services and products, you acknowledge and accept the inherent risks. Our offerings are not a substitute for professional medical advice.
Packages and Promotions
Special packages, loyalty programs, and promotions may have specific terms communicated at purchase. Offers cannot be combined unless explicitly stated. Loyalty points and gift vouchers may be subject to separate conditions.
Consumer Guarantees
All services and products comply with consumer guarantees under Australian Consumer Law. Customers have the right to seek remedies for major failures of goods or services.
Photography and Media Use
Body Olive may take photographs or videos with your permission during appointments for promotional purposes. You may opt out any time.
Changes to Terms and Conditions
Body Olive reserves the right to update these Terms and Conditions at any time. Changes become effective immediately upon posting on our website. It is your responsibility to review these terms regularly.
Privacy Policy
Body Olive is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, book our services, or purchase products. By using our services or website, you agree to this policy.
Information We Collect
We collect personal information you provide voluntarily when booking appointments, making purchases, subscribing to newsletters, or contacting us. This may include your name, email, phone number, payment details, shipping address, and other relevant information.
How We Use Your Information
We use your information to process bookings and orders, communicate updates, provide personalised services and product recommendations, comply with legal requirements, improve our services and website, and send marketing communications if you have opted in. You can unsubscribe from marketing emails anytime.
How We Share Your Information
We do not sell, trade, or rent your personal information. We may share data with trusted service providers (payment processors, couriers, marketing partners) solely to fulfil orders or services. These providers must keep your information confidential.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience, analyse traffic, and personalise content. You can adjust browser settings to refuse cookies, but some website features may not work correctly.
Data Security
We implement industry-standard security measures to protect your personal information. However, no transmission or storage method is completely secure.
Data Retention
We retain personal data only as long as necessary to fulfil purposes, comply with laws, resolve disputes, and enforce agreements.
Your Rights
You have rights to access, correct, or delete your personal data, restrict processing, object to marketing, and withdraw consent at any time, subject to legal obligations.
Updates to This Policy
We may update this Privacy Policy periodically. Continued use of our services or website means acceptance of any changes.
Contact Us
For questions or concerns about this Privacy Policy or your personal data, please contact:
Email: hello@bodyolive.com.au
Contact Us
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